This privacy policy explains how we use any personal information we collect about you and your rights in relation to that information.
Privacy
The confidentiality of your personal information is of paramount concern to Spire Healthcare group and we are committed to compliance with Data Protection legislation and medical confidentiality and NHS Information Governance guidelines.
What do we collect?
We do collect information about you when you enquire about Spire Healthcare’s services and attend one of our Hospitals to receive care.
We do collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.
Non-specific website usage information is collected using Google Analytics and cookies.
We do not collect information about individuals, except where this is specifically stated and provided with your knowledge.
How we use information
Your personal information will be kept confidential and will be handled in accordance with data protection legislation.
In the usual course of our business, we may use third parties to process your personal information on our behalf. Where a third party data processor is used, we will ensure that they operate under subject to contractual restrictions with regard to confidentiality and security in addition to obligations imposed by data protection legislation.
We may share overall visitor trends and other generic information collected on this website with third parties but we do not pass on any personal details or personally identifiable information without your specific consent.
Web trends
We do collect non-specific visitor information on most parts of the Spire Healthcare website by means of software called Google Analytics. This information is related to your browser and operating system and does not include any personal details. You can find out more about Google Analytics on their website at www.google.com/analytics
Marketing
Where you have consented to receive marketing information from Spire Healthcare, we may send you information about products and services of ours and other companies within Spire Healthcare group which may be of interest to you.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of Spire Healthcare group.
If you no longer wish to receive web-based marketing information, you can unsubscribe by clicking onto the link attached to the emailed information. This will update our contacts lists to ensure that we do not contact you again.
If you no longer wish to receive non-web based marketing information please contact your Spire Hospital customer services team. Their contact details can be found on our “find or contact us” page of the Hospital’s website.
Access to your information and correction
You have the right to request a copy of the information that we hold about you, including copies of your medical records (where relevant).
If you would like a copy of some or all of your personal information, please contact your Spire Hospital directly. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to-date. You may ask us to correct or remove information you think is inaccurate.
Cookies
We also use “cookies” which are alphanumeric identifiers stored by your web browser on your computer’s hard-drive and that enable our system to recognise your computer when you visit Spire Healthcare’s website. This helps Spire Healthcare to track basic visitor information in order that we can better tailor the site to our visitor’s needs. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you so wish.
For further information visit www.aboutcookies.org
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this webpage. We may change the content or services found on our website at any time without notice, and consequently our privacy policy may change at any time in the future. Your continued access to or use of the website will mean that you agree to the changes.
This privacy policy was last updated on 13 September 2011.
Please contact us if you have any questions about our privacy policy: