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Insured patients > Step-by-step journey for insured patients

Step-by-step journey for insured patients

 
The chart below illustrates the usual pattern of events for patients having treatment at a Spire Healthcare hospital. Of course, individual circumstances may vary - depending on the nature and urgency of your treatment. 
 
 

Patients with private medical insurance

 
 
 
Your GP recommends referral to a specialist consultant and writes a private patient referral letter (the GP may charge for this)
  
 
You contact your insurance company to check test or treatment is covered and to obtain an authorisation reference
  
 
You attend an out-patient appointment with consultant. Relevant tests are carried out at the same time or booked for a later date
  
You have out-patient treatment
Date is booked for
in-patient or day-case treatment
No treatment is needed
Consultant writes to inform GP of outcome of consultation
You are admitted to hospital for treatment
Consultant writes to inform GP of outcome of consultation
Insurance company settles hospital and consultant bills, informing you of any shortfall
Hospital and consultant send summary of treatment to patient's GP

Insurance company settles hospital and consultant bills, informing you of any shortfall

You settle any shortfall direct with hospital and/or consultant
You attend a follow-up out-patient appointment with your consultant

You settle any shortfall direct with the hospital and/or consultant

Insurer settles hospital and consultant bills, informing you of any shortfall
You settle any shortfall direct with the hospital and/or consultant
You can contact the hospital at any time for advice
 
 
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