Spire Healthcare hospitals are open to everyone, whether you're insured by BUPA, AXA PPP healthcare, Norwich Union or another major UK or overseas private health insurance company.
We want everything to go as smoothly as possible for you. We'll try to minimise the amount of paperwork and, where possible, we will arrange for your private health insurance company to settle your hospital bill direct with us.
Useful tips
- Contact your private health insurance company and check that you are covered for the planned treatment, including your first out-patient appointment. If you do not have a claim form, ask your insurance company to send one to you.
- Bring your claim form with you when you attend your first out-patient appointment.
- If you are being admitted for in-patient or day-case treatment, please hand your claim form to the patient administrator so that we may arrange for the medical section to be completed by your consultant.
- Make sure you have completed and signed the "patient/member" section on the claim form.
- Tell the patient administrator if your treatment has been pre-authorised by your insurer, or if your claim form is already with your consultant, GP or insurance company.
- Normally, we will send your hospital bill and completed claim form to your private health insurance company for settlement. Please inform the ward receptionist if you would like your hospital bill or claim form to be sent to you at home or to a third party.
- If you receive any bills from your consultant or anaesthetist that relate to your current treatment, please forward them to the hospital's accounts department. We will then forward these to your insurance company for settlement.
- If you have instructed your insurance company to settle your bill direct, they will pay the hospital and consultants on your behalf. They will also inform you if you need to pay any insurance excess or shortfall.
